Frequently Asked Questions

1. How do I check availability?
2. Can I book on-line?
3. What are the methods of payment?
4. What is the required deposit?
5. Do I need travel insurance?
6. How can I get to the resort?
7. What if I experience a problem with my accommodation?

How do I check availability?
It is possible to check the availability of some of our properties whilst you are on-line. These properties have a link to an availability calendar. Please note that the calendars are not a guarantee of availability - we will confirm this with you over the telephone.

For properties which don't have this link either call us on 01604 770975 or complete our 'Check Availability' form and we will either email or call you with the information you have requested.

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Can I book on-line?
At this time we are unable to process reservations on-line. We prefer to talk with our clients to try to ensure that the property selected matches as best as possible with expectations.

Please call us on 01604 770975 to make a reservation.

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What are the methods of payment?
We accept all major credit cards including American Express and all major UK debit cards.

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What is the required deposit?
A deposit of 25% of the total amount is required at the time of booking to secure your reservation.

The balance is due 8 weeks prior to your departure.

Call us on 01604 770975 to make your reservation.

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Do I need travel insurance?
The Form E111 is no longer valid. You should obtain a European Health Insurance Card (EHIC) before leaving the UK. The EHIC is not a substitute for medical and travel insurance, but entitles you to emergency medical treatment on the same terms as Spanish nationals. You will not be covered for medical repatriation, on-going medical treatment or treatment of a non-urgent nature. For more information about how to obtain the EHIC please see: Europe and the EHIC

We strongly recommend that you obtain comprehensive travel and medical insurance before travelling especially full “dangerous sports” insurance cover (if appropriate). You should check any exclusions, and that your policy covers you for all the activities you want to undertake. More advice about travel insurance can be found on the Foreign Office website: Travel Insurance.

If things do go wrong when you are overseas, then this is What The Foreign Office Can Do To Help.

We strongly recommend that all travellers to Portugal take out a comprehensive travel insurance policy.

Compass in Portugal offer policies from 'Cover-More' which can be tailored to clients requirements. Call 01604 770975 for a no-obligation quotation.

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How can I get to the Resort?
Compass can organise a meet and greet service from Faro Airport. In fact you can choose this or car hire and we will arrange it for you. Remember that transfers or a Group A hire car are included in the accommodation price. To upgrade your car just call us on 01604 770975.

What if I experience a problem with my accommodation?
All our clients are provided with the contact details for the local agent for their specific property. We hope that you have a great time but should you require assistance we suggest you call our agent straight away so that they can put things right whilst all you have to do is enjoy your stay.